Feeds:
Posts
Comments

Posts Tagged ‘conmen’

because you writeNumber two son comes to me with his brand new laptop already strangled by malware. It’s the type of malware that tells you your computer is infected with malware, to click-here for the solution and to have your payment details handy. The malware has passed through the machine’s defences as a result of being invited to do so due to a lack of caution on the part of the user, and a desire to get sparkly free stuff from a download website. It takes a couple of hours to get rid of the problem.

Then a relative is excited at having received an email telling her she’s won £200,000,000 on the Mega Euro Lottery. All she has to do is “click here” and be ready with her personal details. I’m tasked with convincing her it’s a scam, and not to “click”.

“Did you enter such a lottery?”

“Not that I recall, but I might have been entered automatically, and what if it really is £200,000,000?”

Then number one son comes to me with his old and cranky laptop, infected – yes – with malware. This is of the type that tells you you have a “security” problem and to “click here” – again the result of a lack of understanding of the dangers of download websites, and the lure of free stuff. This was a tenacious little worm and took the whole afternoon to sort out.

Then my wife’s complaining her email is no longer working, and could I sort that one out as well? Said email account had been hacked and suspended by the service provider. Hacked how? Poor password security, easy to remember, easy for a robot to crack. The service provider’s systems responded promptly, extent of damage unknown. Crap cleared out, passwords reset, but I’m not allowed to make the password wholly secure because a secure password is impossible to remember (not true), and writing them down is bad security (very true). We compromise.

Monday evening and my aforementioned relative is contacted by telephone, and an officious, “foreign sounding” voice advises her of criminal activity on her “computer”. She does not have a computer as such – just an iPad. Is that what they’re refering to? Em yes. By now she’s suspicious and hangs up.

All of this breeds an atmosphere of siege, a paranoia there’s a determined army of bad people out there scaling the walls and trying to get at you, that computers are dangerous things best handled with rubber gloves. And without being too alarmist, I’m afraid it’s true.

I’ve worked with computers since 1977 and the legendary Sinclair ZX81. You couldn’t do a lot with that machine, but it was the start of a revolution, of computers moving into our homes. At first they did no harm, just annoyed you when they didn’t work. Then they all got networked and became the gateway to passing the contents of your bank account to a criminal.

I can deal with most of the things that ail domestic computers. Most people, however, can’t, and this makes them vulnerable. Most people in fact aren’t even aware of the risks, yet we are all pushed to getting ourselves online, every single one of us, using the leaky computer as our window on the whole of life – paying bills, applying for state benefits, managing life savings. But where there’s money involved, criminals will circle like flies around poop.

And therein lies the problem.

Probably less than ten percent of the population, the IT crowd, understand this fully networked world. Half of them are good guys, tending corporate and government systems, the rest are criminals out to steal your money. We have either trust blindly in this thing we don’t understand, or reject it, cut up our debit cards, do all our bank dealings in branch, face to face with a cashier we know because we went to school with them, and go back to using cheque books. But the branches are closing, those friendly cashiers are stacking shelves in supermarkets and cheques are no longer accepted. Even the basics in life now have to be applied for “online,” and advice is an anonymous voice at the end of a crackly line that could be coming from the other side of the universe.

There is no going back.

Our computer systems are insecure and always will be, and the majority of us citizens aren’t experts, nor can we ever be, nor should we need to be, because our lives, our real lives, are mostly lived outside that box. But there are things we can all do to minimise the risk of falling victim to Hackers and Cyber- Scammers, and unfortunately the first thing is to learn how not to trust the email or the telephone call from anyone you do not personally know – and especially not the communications claiming to be from your bank or your internet service provider.

Scams are so sophisticated we cannot trust anything that enters our home via the telephone wire. But even adopting this level of defensive caution, it’s not going to stop us from occasionally having to spend the whole weekend repairing damage, and advising others of the dangers of “clicking here”.

I’ll write some more on this later, but for now if your computer’s been strangled, visit the bleepingcomputer for a solution. I can’t recommend these guys enough.

Read Full Post »