Bagging that first item

Here’s something to think about. You’ve pushed your trolley round the supermarket, done the big shop, got a pile of stuff and now you’re going to put it all through the checkout. You say hello to the checkout guy/girl, they take the first item, scan, then slide it down to where you’re waiting to bag it up.

This is where things become interesting.

You don’t want to look like a dope, so you pick the item up and bag it quick. The next item comes at you a little faster than the first, but you get it in the bag before the third item is coming at you. But the third item is a little faster still, and this time you don’t quite get it in the bag before the next item’s coming at you. You speed up, the checkout person speeds up too. What kind of game is this? Who does this checkout jerk think they are, pushing you like this?

Well, it’s easy enough to understand, once you see it from their point of view. The checkout guy/gal doesn’t want to look like a dope either, so the faster you pick up that first item, the faster they’re going the scan the second. The faster you go, they faster they think you’re expecting them to go. Maybe they’re thinking you’re a grumpy old git hissing at them while they struggle to find the barcode on that packet of crisps, or maybe the barcode won’t scan at all, or maybe the machine’s playing up today.

Not a word’s been said, but both of you are struggling now with negative perceptions of one another, both feeling threatened, and all simply because nobody wants to look stupid.

Insecurities start with negative perceptions, not just of others but of oneself. I can be a bit slow, especially when it comes to thinking on my feet, so when others are rushing about making decisions, or talking fast at me and expecting me to pick up complex information, I feel vulnerable, threatened, and this awakens the ego whose job it is to put me back on the pedestal of my supposed competence, and from which I feel I’m slipping. Ego tries to make us feel safe by making us feel strong. But mostly it ends up making us appear either mean or stupid.

Here’s another illustration. I called into a coffee shop, asked for a coffee. It cost £1.75. (Pay attention now) I offered the girl a fiver but she’d no change. So I pieced together £1.75 in bits and bobs, including coppers, from the corners of all my pockets, and gave it to her. She kept my fiver and gave me change (which I’d thought she was short of). I’ve no idea how much change she gave me, exactly, but it seemed a lot. I was now very confused and queried the fact she’d kept my fiver, even though I’d just given her the £1.75, and what was all this change, and was that right, and could she explain it to me?

She looked a little nonplussed, and gave me my fiver back. This didn’t feel right either, but I was also feeling self conscious and stupid for not getting it by now , so I walked away with my fiver, plus the change. As I went I made a rough assessment of the change, and it amounted to well over £5.00, but some of this was mine to begin with, so whatever the nature of the misunderstanding here, I felt sure I was considerably in profit.

I returned to the till to say I felt there was still a mistake, and could we start again? At this point however, the Maitre D became involved and, from the sourness of her expression I guessed she thought I was attempting to take advantage of the girl. I did the best I could, returned all the change that was in my hand – hers plus whatever unknown quantity was my own, but kept my fiver. I’ve still no idea if I actually paid for that coffee, and if I did, how much I’d paid for it, but I had the feeling throughout my drinking of it that I’d overpaid, and yet, paradoxically, that my custom wasn’t welcome any more because I’d tried to pull a fast one.

The girl had been a little slow, and so had I, neither of us with bad intentions, but the assumption of maleficence on the Maitre D’s part, or at least my imagining of it turned a quiet coffee into an embarrassing ordeal and a resentment of the Maitre D’s ugly cats-arse mouth which even now I’m struggling to expunge from memory. I was polite throughout, Ego wouldn’t let me get away without feeling a fool, and without making me promise (to myself) I would never frequent that establishment again – actually the coffee wasn’t that great – gave me indigestion – and the Maitre D was a real sour-puss, so this won’t be a problem at all.

But we can see how quickly the tension mounts as soon as we feel vulnerable and lose our basic trust in the good intent of others. To live well and happy lives we have to assume the other person is like us, wanting to do the right thing, wanting to help when needed, and maybe spread a little happiness along the way. Nor must we feel threatened by our own shortcomings. (I never was any good with money)And we have to assume that if we’re struggling, and we ask for help, others will be big hearted enough to help without strings or questions.

You might say, however, approaching each day with a naive trust in everyone’s best wishes makes us vulnerable to the con-merchant. But if someone cheats me, even though it’s obviously my loss, it’s not really my problem. My problem is how not lose touch with myself, or lose balance when things start to fall apart and my abilities are tested.

This isn’t easy of course when every day our email inboxes are infested with suspicious junk that wants us to “click here”, when scammers ring us up at home claiming to be from our bank in order to steal our money, or when the car insurance renewal notice arrives and you query it because it seems expensive, and they instantly knock off the two hundred quid they were trying to cheat you out of anyway. It’s not easy when even the State takes your children and saddles them with a lifetime of eye-watering debt because they wanted to get a university education. So, yes, I admit, it’s even more tempting than ever to capitulate and retreat to a defensive position, crouch behind the barricades, simmering with anger or quivering in fear.

Except,…

How can we live like that?

If at least in our every day interaction with the people we meet, we try to assume good intent, if we assume that should we struggle, others will help, and for no other reason than it’s the human thing to do, then we’re each pushing back the tide that sometimes feels as if it’s going to overwhelm us, swallow us down and wash us up as yet more zombified pawns, blind and amoral instruments of the machine.

So,..

Starting with the checkout tonight. Pick up that first item really slow, bag it like there’s all the time in the world, and see what happens.